× Notice

Due to a Province wide X-Ray Technologist shortage we have had no choice but to temporarily discontinue X-Ray services at some of our clinics in the KW Region. Please be assured that we are working tirelessly to correct this situation in order to resume regular services at all of our locations. Please be advised that wait times are longer than normal. This will be in effect until futher notice.

Alert : Waterloo X-Ray and Ultrasound at 65 University Avenue in Waterloo will NOT be performing X-Ray studies from December 20th, 2024 to December 30th, 2024.

Please Note :

The following clinics are presently not performing X-Rays : Coronation X-Ray & Ultrasound.

The following clinics require an appointment for X-Rays : Sheppard X-Ray & Ultrasound and Midtown Diagnostic Imaging.

We continue to offer full services at all of our other locations.

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Complaints Process

At True North Imaging we are committed to ensure that all patient complaints are dealt with thoroughly and promptly.

If you have a complaint concerning the care you received or in regards to the operation of our clinic please feel free to contact our Management Team by email at info@truenorthimaging.com, or feel free to give your details to one of our staff members who will pass on your information to the Management Team.

All written or verbal complaints will be investigated and a response will be provided back to you within 10 business days. (If the complaint alleges harm or risk of harm it will be dealt with immediately)

If for some reason you are not happy with the resolution of the complaint, or if you feel we have not dealt with the complaint in a timely fashion, it is your right to bring your complaint to the Patient Ombudsman under the Excellent Care for All Act, 2010.

Patient Ombudsman

Mail: Box 130, 77 Wellesley Street West

Toronto, ON M7A 1N3

Phone: 416-597-0339

Toll Free: 1-888-321-0339

TTY: 416-597-5371

FAX: 416-597-5372

  • CLINIC LOCATOR

    True North Imaging has conveniently-located clinics across the GTA and Kitchener-Waterloo region, with the corporate head office in Thornhill.

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